Customer Service Myth #1: It's easy.
Employees face obstacles to outstanding service every day. Some are hidden, many are counterintuitive, and and a few are downright strange.
Heck, when I got my first copy of Service Failure, my own book, the pages fell out. How could that happen?!
Service Failure will show you the real reasons employees struggle with customer service. It will also show you what to do about it.
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Praise for Service Failure
"Remove the obstacles that get in the way of providing excellent customer service. With multiple strategies supported by real-life examples, Jeff Toister teaches how to avoid service failure and provide service success."
- Shep Hyken, New York Times bestselling author of The Amazement Revolution
"Service Failure offers a very personal and deeply felt discourse on an important topic: improving (and avoiding failure in) customer service and the customer experience."
- Micah Solomon, author of High-Tech, High-Touch Customer Service and business keynote speaker