Jeff Toister, author of Service Failure

Jeff Toister, author of Service Failure

About Jeff Toister

Jeff Toister is a customer service expert with more than 20 years of experience serving customers at the highest level.

Today, Jeff is President of Toister Performance Solutions, Inc., a consulting firm that helps companies improve customer service. He has worked with companies big and small from Fortune 500 firms to government agencies, and even small businesses like his local plumbing company. His innovative solutions have helped clients improve customer satisfaction, sales, and efficiency.

Jeff is a nationally recognized employee training expert. He has spoken at conferences and events throughout the country and has been featured in an advertising campaign to promote the benefits of the training industry’s professional certification. He is a Past President of the San Diego Chapter of the American Society for Training and Development where he is a recipient of the WillaMae M. Heitman award for distinguished service and a two time winner of the President’s Choice Award for service to the Chapter President. 

Jeff holds a Certified Professional in Learning and Performance (CPLP) credential from the American Society for Training and Development and a Professional in Human Resources (PHR) certification from the Human Resources Certification Institute. He has a Bachelor of Science in Business Administration from Boston University.