Jeff Toister will be joining authors David Berke, John Leech, and Denise Lee Yohn at ASTD San Diego's Author Round Table event. The authors will be on hand to talk about their books, answer questions, and sign copies.
Join this entertaining, interactive, and informative webinar to learn how you can quickly improve customer service. Customer service expert Jeff Toister will share his latest research and reveal proven techniques that you can use to immedialy get results.
Join this interactive webinar to learn:
- Which Metrics Matter More Now
- How to Fix 3 Common Service Failures
- Proven Ways to Reduce Waste and Retain Customers
What’s the secret to outstanding customer service? Through hands-on experiential activities, collaborative discussion, and real-life examples, participants will learn the answer and gain actionable ideas they can implement back at their companies.
For most call centers, hiring and training new employees represents a significant investment of time and money. What if there was a way to reduce recruiting and training time AND improve results? This dynamic session reveals ten proven ways you can ramp up your staffing levels faster than ever before. These concepts can also be used to improve short and long-term retention, increase new hire performance, and decrease recruiting and training costs. Drawing upon real-life case studies and cutting-edge research, you will gain practical ideas, tools, and techniques to speed up the hiring and training process in your call center.
This is a breakout session at the ICMI Call Center Demo and Conference in Atlanta, Georgia.
What are the secrets to creating a customer-focused culture? Attend this experiential event to to learn how. Join Jeff Toister at the August Sales Leadership Alliance chapter meeting in Irvine, California.
Are your contact center agents stressed out? High stress levels can lead to poor customer service, high absenteeism and increased turnover. Join customer service expert, Jeff Toister, to learn how small changes can help agents overcome stress and focus on the needs of the customer. These 3 simple strategies will help agents:
• Provide faster, more thorough service
• Increase customer satisfaction
• Reduce errors AND their own stress levels
Author Jeff Toister will be in to discuss and sign his book Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Stop in to meet Jeff and have your book signed!
Based on extensive research, Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service.
Join us for this live 1-hour webinar, where we reveal three hidden obstacles that often prevent employees from doing their very best.