Author's Round Table & Book Signing
Dec
11
4:00 pm16:00

Author's Round Table & Book Signing

  • Handlery Hotel

Jeff Toister will be joining authors David Berke, John Leech, and Denise Lee Yohn at ASTD San Diego's Author Round Table event. The authors will be on hand to talk about their books, answer questions, and sign copies.

Five New Ways to Quickly Improve Customer Service
Dec
5
10:00 am10:00

Five New Ways to Quickly Improve Customer Service

Join this entertaining, interactive, and informative webinar to learn how you can quickly improve customer service. Customer service expert Jeff Toister will share his latest research and reveal proven techniques that you can use to immedialy get results.

The Journey to a Customer-focused Culture
Nov
5
12:00 pm12:00

The Journey to a Customer-focused Culture

  • Pointe Hilton Tapatio Cliffs Resort

What’s the secret to outstanding customer service? Through hands-on experiential activities, collaborative discussion, and real-life examples, participants will learn the answer and gain actionable ideas they can implement back at their companies.

Staff Up! 10 Ways to Hire and Train Faster
Oct
22
2:15 pm14:15

Staff Up! 10 Ways to Hire and Train Faster

  • Hilton Atlanta

For most call centers, hiring and training new employees represents a significant investment of time and money. What if there was a way to reduce recruiting and training time AND improve results? This dynamic session reveals ten proven ways you can ramp up your staffing levels faster than ever before. These concepts can also be used to improve short and long-term retention, increase new hire performance, and decrease recruiting and training costs. Drawing upon real-life case studies and cutting-edge research, you will gain practical ideas, tools, and techniques to speed up the hiring and training process in your call center.

This is a breakout session at the ICMI Call Center Demo and Conference in Atlanta, Georgia.

Learn more and register

The Journey to a Customer-focused Culture
Aug
21
7:30 am07:30

The Journey to a Customer-focused Culture

  • Bryan Cave Law

What are the secrets to creating a customer-focused culture? Attend this experiential event to to learn how. Join Jeff Toister at the August Sales Leadership Alliance chapter meeting in Irvine, California. 

The Journey to a Customer-focused Culture
Jul
9
7:15 am07:15

The Journey to a Customer-focused Culture

  • Sheraton La Jolla

Creating a customer-focused culture requires more than developing a set of corporate values or writing a clever slogan. It’s a never-ending journey that takes hard work, dedication, and a commitment at all levels of the organization

Three Ways to Reduce Contact Center Stress
Jun
20
9:00 am09:00

Three Ways to Reduce Contact Center Stress

Are your contact center agents stressed out? High stress levels can lead to poor customer service, high absenteeism and increased turnover. Join customer service expert, Jeff Toister, to learn how small changes can help agents overcome stress and focus on the needs of the customer. These 3 simple strategies will help agents: 

• Provide faster, more thorough service

• Increase customer satisfaction

• Reduce errors AND their own stress levels 

Register for free

Author Chat and Book Signing
Jun
19
7:00 pm19:00

Author Chat and Book Signing

  • Barnes & Noble

Author Jeff Toister will be in to discuss and sign his book Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. Stop in to meet Jeff and have your book signed!

Service Failure book giveaway
Apr
24
May 22

Service Failure book giveaway

Enter on Goodreads for your chance to win a free copy of Service Failure. There's no purchase necessary, but you must sign up for a free Goodreads account.