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Tackling the five hidden causes of poor customer service

  • Washington State Convention Center 800 Convention Place Seattle, WA 98101 USA (map)

Do your employees deliver consistent, exceptional customer service? Unfortunately, in some organizations, far too many continue to fall short of their potential – even with significant training and coaching. Based on extensive research, Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service. Through a series of experiential activities, you will examine each obstacle in a way that’s both fun and revealing. More importantly, you’ll learn to create solutions for overcoming these challenges in your organization.

ICMI ACCE Conference & Expo Session