Do your employees deliver consistent, exceptional customer service? Unfortunately, in some organizations, far too many continue to fall short of their potential – even with significant training and coaching. Based on extensive research, Jeff Toister reveals five of the hidden, unusual, and even counterintuitive causes of poor customer service. Through a series of experiential activities, you will examine each obstacle in a way that’s both fun and revealing. More importantly, you’ll learn to create solutions for overcoming these challenges in your organization.
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Earlier Event: May 1Three hidden reasons why good people provide bad service
Later Event: June 19Author Chat and Book Signing